Mr. Loren Anderson
The world of residential contract repair and remodeling is filled with many horror stories as well as success stories. It is my pleasure to report on my experience with Diamond Roofers as a remarkable success story. My roof needing repair was a low slope residential roof which was years or decades beyond when it should have been replaced. I contacted a few local roofing companies who advertised replacement of flat and low slope roofs, but I was particularly interested in Diamond Roofers because they were specialists and that is the only type of roof work they did.
I received a reply the next day after making my online inquiry. The office person worked with me to set up a time for roof inspection and estimate which was very convenient for my schedule. On the appointed day, the estimator Mike arrived exactly on time. He took me up on the roof to point out every consideration that would be included in his estimate. He also made it very clear I might get lower bids from competitors. However, he told me Diamond Roofers uses only top-quality materials and a highly trained crew. Customer satisfaction over the long haul was their best advertising and they were unwilling to cut corners to reduce cost.
I was confident in choosing Diamond Roofers as our contractor. On the day the work began, the crew arrived on time and worked very long hours. The supervisor Leo was very friendly and approachable. He invited me to come up on the roof and inspect the work each step of the way. On our roof, many unforeseen problems were discovered with mold and dry rot but Leo assured us he and his crew could address and repair every issue. The work site was kept clean and the crew was very considerate of how the roof work affected residents inside the house.
The finished product of new white PVC roof, custom facia caps, and new downspouts turned out beautifully. It not only looks great, but I also know the structure underneath the new PVC sheeting is now in great shape.
Dealing with Diamond Roofers was fantastic from the customer’s point of view – from office staff, estimator, and finally the supervisor and crew who did the actual work. The estimator Mike made many return trips to our house while the work was underway to address and answer every question and concern I had. When a change order was needed, Mike took the time to read every line of the contract to me and explain each item in detail so there was no confusion.
For anyone who needs a new flat or low slope roof, I highly recommend Diamond Roofers. You may or may not find a lower bid for your job, but I believe you will be very satisfied if you choose the top-quality workmanship and materials of Diamond Roofers.
For a FREE ROOF CONSULTATION call (206) 202-7770 or fill out the form by clicking the button below.